{"id":1194,"date":"2022-04-25T15:03:17","date_gmt":"2022-04-25T13:03:17","guid":{"rendered":"https:\/\/www.the-gourmand.com\/?page_id=1194"},"modified":"2022-05-25T11:35:35","modified_gmt":"2022-05-25T09:35:35","slug":"refunds-returns","status":"publish","type":"page","link":"https:\/\/www.the-gourmand.com\/en\/refunds-returns\/","title":{"rendered":"Refunds and Returns Policy"},"content":{"rendered":"&#13;\n<h2>Vue d&#8217;ensemble<\/h2>&#13;\n<p>Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.<\/p>&#13;\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.<\/p>&#13;\n<p>Several types of merchandise cannot be returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or flammable liquids or gases.&#13;\n<\/p>&#13;\n<p>Other non-returnable items:<\/p>&#13;\n<ul><li>Cartes-cadeaux<\/li>&#13;\n<li>Logiciels t\u00e9l\u00e9chargeables<\/li>&#13;\n<li>Certains articles de sant\u00e9 et de soins personnels<\/li>&#13;\n<\/ul><p>To complete your return, we require a receipt or proof of purchase.&#13;\n<\/p>&#13;\n<p>Please do not return your purchase to the manufacturer.<\/p>&#13;\n<p>In certain situations, only partial refunds are granted:<\/p>&#13;\n<ul><li>Livre pr\u00e9sentant des signes \u00e9vidents d&#8217;utilisation<\/li>&#13;\n<li>CD, DVD, cassette VHS, logiciel, jeu vid\u00e9o, cassette ou disque vinyle qui a \u00e9t\u00e9 ouvert.<\/li>&#13;\n<li>Tout article qui n&#8217;est pas dans son \u00e9tat d&#8217;origine, qui est endommag\u00e9 ou auquel il manque des pi\u00e8ces pour des raisons qui ne sont pas dues \u00e0 notre erreur.<\/li>&#13;\n<li>Tout article retourn\u00e9 plus de 30 jours apr\u00e8s la livraison.<\/li>&#13;\n<\/ul><h2>Remboursements<\/h2>&#13;\n<p>Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.&#13;\n<\/p>&#13;\n<p>If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.<\/p>&#13;\n<p><strong>Late or missing refunds<\/strong><\/p>&#13;\n<p>If you haven&#8217;t received a refund yet, first check your bank account again.<\/p>&#13;\n<p>Then contact your credit card company. It may take some time before your refund is officially posted.&#13;\n<\/p>&#13;\n<p>Then contact your bank. There is often a processing time before the refund is posted.<\/p>&#13;\n<p>If you have done all of this and still have not received your refund, please contact us at <a href=\"mailto:contact@the-gourmand.com\">contact@the-gourmand.com<\/a>.<\/p>&#13;\n<p><strong>Sale Items<\/strong><\/p>&#13;\n<p>Only normal priced items can be refunded. Sale items cannot be refunded.<\/p>&#13;\n<h2>\u00c9changes<\/h2>&#13;\n<p>We only replace items if they are faulty or damaged. If you wish to exchange it for the same item, send us an email at <a href=\"mailto:contact@the-gourmand.com\">contact@the-gourmand.com<\/a> and send your item to: 5 R\u00e9sidence du Golfe 56000 Vannes.<\/p>&#13;\n<h2>Cadeaux<\/h2>&#13;\n<p>If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.<\/p>&#13;\n<p>If the item was not marked as a gift when purchased, or if the gift recipient had the order shipped to themselves to give to you later, we will send a refund to the gift recipient and they will be notified of your return.<\/p>&#13;\n<h2>Exp\u00e9dition des retours<\/h2>&#13;\n<p>To return your product, you must send it by post to 5 R\u00e9sidence du Golfe 56000 Vannes.<\/p>&#13;\n<p>You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.<\/p>&#13;\n<p>The delivery time of your exchanged product may vary depending on your place of residence.<\/p>&#13;\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.<\/p>&#13;\n<h2>Vous avez besoin d&#8217;aide ?<\/h2>&#13;\n<p>Contact us at <a href=\"mailto:contact@the-gourmand.com\">contact@the-gourmand.com<\/a> for any questions regarding refunds and returns.<\/p>&#13;\n","protected":false},"excerpt":{"rendered":"<p>&#13; Vue d&#8217;ensemble &#13; Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. &#13; To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1194","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Th\u00e9 Gourmand Refunds and Returns Policy<\/title>\n<meta name=\"description\" content=\"Find policy information on refunds and returns from Th\u00e9 Gourmand, the online tea shop in Vannes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.the-gourmand.com\/en\/refunds-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Th\u00e9 Gourmand 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